Customer Tools
At Direct Link we know that our customers want to be in control of every aspect of their business so when you work with us you have all the tools you need to be on top of your deliveries.
Self-Service Tool
Your Self-service tool is where you monitor and get feedback on your shipments’ items, and upload manifests, print return labels and pull reports on your shipments. You are also able to create your own e-marketing message that can be used when we send a shipping email notification to your customer.
The first thing to do is to apply for an account with your local sales representative. Once that’s done, you’ll be ready to go.
Importing goods into the EU – rules and regulations
- The EU Directive information sheet offers an overview of the 2021 import VAT regulatory changes.
- The document Direct Link’s Data Enhancement Technology describes how to maximize the accuracy of data received in the shipping manifest from your customers, to ensure the highest level of compliance in the reporting processes.
- Direct Link’s Duty and Tax Calculator explains how our API solution swiftly and accurately calculates the duty rate, tax rate, duty payable and tax payable in the currency of the sending or receiving country.
Create labels and EDI information in your print system
When sending your parcels with Direct Link you will need to do some preparations. Here you can find information about how to send electronic shipping instructions via EDI/API, and create and print shipping labels.
Send electronic shipping instructions (EDI)
Generate electronic shipping instructions (EDI) for parcels and pallets for a faster and simpler service. This helps us to maintain higher quality and delivery reliability in all our services for you.
Send your shipping instructions to Direct Link/PostNord. These instructions will contain all details of the shipment(s). Information can be sent via our API or as an EDI file (XML or EDIFACT format). Direct Link/PostNord must receive the shipping instructions before the shipments physically arrive at one of our sorting terminals.
Printing platforms/systems
You can also use one of Direct Link’s approved and complete printing platforms/systems. Listed below are partners enabling you to print shipping labels and send electronic shipping instructions.
Approved printing systems
This gives you a faster and more secure service.
Buy the software directly from the company or via its resellers.
We are happy to help you if you are not sure what to do. For help, contact your local representative.
Self-Service Tool
Your Self-service tool is where you monitor and get feedback on your shipments’ items, and upload manifests, print return labels and pull reports on your shipments. You are also able to create your own e-marketing message that can be used when we send a shipping email notification to your customer.
The first thing to do is to apply for an account with your local sales representative. Once that’s done, you’ll be ready to go.
Label Printing
If you are sending your parcels with Direct Link, you will be able to easily print the labels. The system can be accessed in several ways so there is always a good way to integrate with your processes and systems. If you have integrated to other label printing systems, please contact your local Direct Link office.
If you already have an account and want to print your Direct Link labels, follow the link below.
Incident Bulletin
Weekly updates on incidents and issues worldwide that could potentially affect your deliveries.
Get the Incident Bulletin straight to your inbox.
Incident Bulletin 22nd September 2023
This week’s bulletin contains the latest information about China, Italy, Spain, Greece.
Brochures & videos
To learn more about Direct Link’s expertise and services, please see the brochures and information below. All documents are provided in PDF format.
Fact sheets
Email Tracking Alerts | in German (DE), in Dutch (NL), in Polish (PL), in Turkish (TR)
EU VAT import – Information | DE, NL, PL, TR
EU VAT import – Data Enhancement | DE, NL, PL, TR
EU VAT import – Duty and Tax Calculator | DE, NL, PL, TR
Warehouse and Fulfilment Services | DE, NL, PL, TR
Merchandise Mail Plus | DE, NL, PL, TR
Merchandise Mail Returns | DE, NL, PL, TR
Print Direct Link labels | DE, NL, PL, TR
Self-Service Tool | DE, NL, PL, TR
Shipping System | DE, NL, PL, TR
Tracking self-service | DE, NL, PL, TR
Whitepapers
Company information
Direct Link – Nordics brochure
PostNord’s Code of Conduct for Suppliers | in Chinese (PostNord 供应商行为准则) | in Polish (Kodeks postępowania dla dostawców firmy PostNord)
Videos
Meet us in London, UK
Come and visit our stand K55 at the eCommerce Expo, 27–28 September.
Meet us in Amsterdam, Netherlands
Meet us in Miami, USA
Come and meet us at the WMX World Mail & Express Americas conference, 13–15 February.
To pre-book a meeting please contact infousa@directlink.com.
Meet us in Birmingham, UK
Come and visit our stand G8 at the IRX & eDX, May 24–25.
To pre-book a meeting please contact Ruta Kardusaite.
Meet us in Berlin, Germany
Come and visit our booth V3.5 at the E-commerce Berlin Expo, 23 February.
To pre-book a meeting please contact Anja Maslonka.
Meet us in Chengdu, China
Come and visit our stand T523
at the WCCBEE Chengdu Expo,
27–29 April.
Meet us in Las Vegas!
Come by our booth at the International Shipping Trade Show
Level 3 – Booth 34
