The Incident Bulletin is sent once a week, when there are major incidents to report affecting postal distribution.
This week’s bulletin contains information about Australia, French Polynesia and Ghana.
Australia
Reported: March 13 & 15, 2024
Incident: Severe weather
Australia Post, informs that severe weather has been causing floods in regional Western Australia. As a result, the collection and delivery of all mail (letter-post, parcel-post and EMS items) has been affected for postcode areas 6440, 6725–6740, 6758, 6760, 6765 and 6770. Disruption has also affected mail flows into and out of Australia, owing to difficulties in transporting mail to/from the specified areas. Australia Post has declared a case of force majeure with effect from 13 March 2024.
The severe weather has also now caused floods and road closures throughout the state of Western Australia. As a result, the collection and delivery of all mail products (letter-post, parcel-post and EMS items) are affected across the entire state.
French Polynesia
Reported: March 18, 2024
Incident: ITMATT issues resolved
French Polynesia, the Office of Posts and Telecommunications (OPT PF – FARE RATA), informs that it was unable to send ITMATT messages from 5 January to 24 February 2024 owing to an IT incident.
All the information relating to items entered into the Customs Declaration System (CDS) during the above period, which is required for customs declarations and clearance purpose, was blocked, leading to delays in the processing of the items with OPT PF’s partner Posts. This incident, however, has now been resolved and, since 22 February 2024, the normal transmission of ITMATT messages has resumed. All the EDI events relating to the delayed ITMATT messages have now been sent to OPT PF’s partner Posts.
Ghana
Reported: March 20, 2024
Incident: Disruption to Internet service
Ghana Post, informs that it is experiencing disruption to its Internet service owing to outages in the undersea fibre optic system that serves the country. This disruption is causing delays to transmissions and longer processing times for postal operations, from counter services through to consolidation of mail at the airport for airlifting. These circumstances are beyond the control of Ghana Post.
