Your Self-service tool is where you monitor and get feedback on your shipments’ items, and upload manifests.
The first thing to do is to apply for an account with your local sales representative. Once that’s done, you’ll be ready to go. Once logged in, there will be an easy-to-understand online tools portal on your screen. Here are some of the services you will be able to use:
- Pre-advise your shipment by uploading your manifest.
- Follow your order’s journey on its way to your customer and get feedback on current item status.
- Have all your tracking events fed in a fast and simple way to your system via our API. To set up the API, talk to your local sales contact or follow the explanation in the Self-service tool.
- Send a return label to the recipient or let the recipient create the label themselves via a unique link.
You are also able to create your own e-marketing message that can be used when we send a shipping email notification to your customer. How does this work? When your order reaches us, we send an email to your customer. We send another email when your parcel reaches the designated country. This then is your chance to use this notification as a marketing message for your business. So not only is your customer happy that the order is on its way, it’s also a golden opportunity to promote your products as well.
Log in to the Self-service website >
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