The first thing to do is to apply for an account with your local sales representative. Once that’s done, you can create your own user name and password – then you’ll be ready to go. Once logged in, there will be an easy-to-understand online tools portal on your screen. Here are some of the services you will be able to use:
- Pre-advise your shipment by uploading your manifest.
- Follow your order’s journey on its way to your customer.
- Get tracking notifications through an FTP feed.
You are also able to create your own e-marketing message that can be used when we send a shipping email notification to your customer. How does this work? When your order reaches us, we send an email to your customer. We send another email when your parcel reaches the designated country. This then is your chance to use this notification as a marketing message for your business. So not only is your customer happy that the order is on its way, it’s also a golden opportunity to promote your products as well.
Log in to the self-service website >
Want to know more?
Download the Direct Link Tracking & Self-service fact sheet (pdf).
Contact us >