Customer Tools

At Direct Link we know that our customers want to be in control of every aspect of their business so when you work with us you have all the tools you need to be on top of your deliveries.

Self-Service Tool

Your Self-service tool is where you monitor and get feedback on your shipments’ items, and upload manifests, print return labels and pull reports on your shipments. You are also able to create your own e-marketing message that can be used when we send a shipping email notification to your customer.

The first thing to do is to apply for an account with your local sales representative. Once that’s done, you’ll be ready to go.

Importing goods into the EU – rules and regulations

Create labels and EDI information in your print system

When sending your parcels with Direct Link you will need to do some preparations. Here you can find information about how to send electronic shipping instructions via EDI/API, and create and print shipping labels.

Send electronic shipping instructions (EDI)

Generate electronic shipping instructions (EDI) for parcels and pallets for a faster and simpler service. This helps us to maintain higher quality and delivery reliability in all our services for you.

Send your shipping instructions to Direct Link/PostNord. These instructions will contain all details of the shipment(s). Information can be sent via our API or as an EDI file (XML or EDIFACT format). Direct Link/PostNord must receive the shipping instructions before the shipments physically arrive at one of our sorting terminals.

Printing platforms/systems

You can also use one of Direct Link’s approved and complete printing platforms/systems. Listed below are partners enabling you to print shipping labels and send electronic shipping instructions.

Approved printing systems

eTower
Metapack
nShift
Shiptheory

This gives you a faster and more secure service.
Buy the software directly from the company or via its resellers.

We are happy to help you if you are not sure what to do. For help, contact your local representative.

Incident Bulletin

Weekly updates on incidents and issues worldwide that could potentially affect your deliveries.

Get the Incident Bulletin straight to your inbox.

Brochures & videos

Meet us in Fuzhou, China

Come and visit our booth at the China Cross-Border E-Commerce Trade Fair, 18–20 March.

Meet us in Poland

Visit us at Targi eHandlu on 11 April.
Contact us to book a meeting.

Meet us in Holland

We will be at Deliver Europe, 5–6 June.
Contact us to book a meeting.

Meet us in Birmingham, UK

Come and visit our stand G8 at the IRX & eDX, May 24–25.
 
To pre-book a meeting please contact Ruta Kardusaite.

Meet us in Berlin, Germany

Come and visit our booth V3.5 at the E-commerce Berlin Expo, 23 February.

To pre-book a meeting please contact Anja Maslonka.

Meet us in Chengdu, China

Come and visit our stand T523
at the WCCBEE Chengdu Expo,
27–29 April.


Meet us in Las Vegas!

Come by our booth at the International Shipping Trade Show
Level 3 – Booth 34