Incident Bulletin 8 September 2023

This week’s bulletin contains the latest information about China, Greece, Italy, Libya, and Norway.

China, Hong Kong

Start date: 7 September 2023
Incident: disruption, tropical cyclone

Hong Kong Post, the People’s Republic of China’s designated operator for Hong Kong, asks us to inform that a tropical cyclone warning was issued at 2.40 local time on the morning of 1 September 2023 as Typhoon Soala hit the territory. The processing and conveyance of all inbound, outbound and local mail was disrupted, affecting the quality of all services, including outbound and inbound EMS, air parcels and air registered mail. It is expected to take a few days to clear the backlogs and return to normal operations. 

China, Macao

Start date: 2 September 2023
Incident: delay, postal services suspended

Macao Post, the People’s Republic of China’s designated operator for Macao, informs that a typhoon warning is in effect from 14.00 local time on 1 September 2023. From that time, all postal services will be suspended until further notice. 

For updated storm details, please visit


Start date: 7 September 2023
Incident: disruption, rainstorms, flooding and landslides

Hellenic Post ELTA reports that from Tuesday 5/9/2023 the country has been hit by heavy rainstorms, flooding and landslides which affects many areas especially in Central and North Greece. As a consequence many domestic operations of Hellenic Post (collection, transportation and delivery) have been affected. 


Start date: 7 September 2023
Incident: backlog for clearance

Poste Italiane would like to inform that they have a backlog for clearance of packets and parcels due to an issue with the national customs IT system. The backlog is also causing capacity issues in the warehouse, therefore also low value items (value below 150,00 €)  are impacted, including items with IOSS number. As Poste Italiane has implemented all necessary and timely measures with their customs administration IT services to solve the above represented issues, also by involving directly the Customs Administration senior management, will provide regular updates on the situation and hopes that it will be resolved as quickly as possible.

Inbound products from EU countries are not affected and are being processed as per normal operations. 


Start date: 8 September 2023
Incident: delay, strike

Poste Italiane would like to inform that some Italian unions have announced a 24-hour strike, commencing at 00.01 CEST on September 8th 2023 involving ground handlers and all other airport services personnel, in all Italian airports. Disruption is to be expected with regards to the handling of inbound and outbound airmail at Milan’s Linate and Malpensa airports and, although mitigation measures will be taken at the airmail units, the impact is expected to be extended over the week-end, until September 10th.

Information on all scheduled strikes is available at 


Start date: 2 September 2023
Incident: delay, disruption operational systems 

Libya Post informs that its operational systems are experiencing disruption owing to interrupted Internet access, as a result of a cyber-attack on its Internet service provider. It is expected to take several days to resolve the issue. 


Start date: 4 September 2023
Incident: delay, extreme weather conditions

Posten Bring AS informs that following the extreme weather conditions the situation has improved. Heavy rainfall, flooding and landslides continued more or less for the next three weeks, and the main railway connection between Oslo and Trondheim will not open for a long time since the railway bridge in Ringebu collapsed on the 14th August. However the delivery of letter mail and parcels within postcode areas 0001–6999 has been restored with effect from 14 August 2023. All though the delivery services between the southern part of Norway (postcodes 0001–6999) and the central to northern part of the country (postcodes 7000–9999) have not yet resumed as normal.

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