If you love return customers, make their returns as painless as possible.
When a customer returns an item, it’s like a sale in reverse. If you have a clear and easy return policy, they will most likely choose you before someone else. In fact, a majority of customers say they look at the returns management policy before they make a decision to go with a specific e-tailer. And these are the happy customers who come back.
We’ve always known the value of a good returns management policy – this is a big reason why we offer returns services in key markets such as Australia, Brazil, EU and USA. Our services can be adapted to meet your returns requirements for speed, frequency and destination. And it’s easy to print your own return labels by using our Direct Link label printing software. Plus, you hold the reigns over your returns by receiving daily status updates.
Merchandise Mail Returns – a smooth service for your European customers
The majority of e-commerce consumers have one thing in common. They want the return process to run smoothly. Merchandise Mail Returns is an easy, fast, and direct solution for your European customers to return their goods. We can tailor this to fit your needs as well as theirs.
Here are the benefits of Merchandise Mail Returns:
- It’s easy to print return labels
- Your customers can easily send their items back
- You are able to offer free returns for your customers
If you choose our optional features, you’ll get:
- Customized returns – speed, frequency, and destination
- Daily item status reports
- Streamlining of your return logistics process
Learn more. Download the Direct Link Merchandise Mail Returns fact sheet (pdf).