Key market Solutions
Through our annually conducted studies of the development of e-commerce, we have gained deep knowledge of consumer behavior and general conditions for e-commerce in many different markets. And although e-commerce is growing at an impressive rate in many countries around the world, there are some markets and regions that have developed in a particularly interesting way. To meet this accelerating demand, we have put together additional
solutions which adapt to each country´s and region´s own situation. Our offer includes custom clearance and delivery options depending on weight, value and specific commercial needs. For the following key markets we offer our specially adapted solutions:
The Australian e-commerce market
With one of the largest online populations in the Asia-Pacific region, and along with its stable economy, Australia is helping the global e-commerce market to positively develop. Out of 20 million inhabitants over 15 years of age, 65% are online consumers. Approximately 70% of total online consumers purchase from abroad. This makes Australia’s share of cross-border shoppers among the world’s largest.
The average Australian online consumer is tech-savvy and digitally mature. Close to 30% of smart phone and tablet users have made online purchases via their devices – 49% of Australians own more than five devices such as computers, smart phones and tablets.
Reasons for cross-border purchases
Australia has a tax exemption on foreign purchases up to a value of AUD 1,000 making it possible to find online bargains overseas. A good price is a strong argument. Apart from the latter, getting good deals, better availability and a bigger range of products abroad, are what Australians say are reasons for buying cross-border. Currently, the US, the UK and China are the most favored overseas markets.
The dominant e-commerce overseas categories are Books, CDs, Clothing & Footwear, Digital Cameras and Cosmetics.
Delivery, Returns and Payment
Australian online consumers accept that cross-border deliveries will have a longer delivery time. But on the other hand, they are quite sensitive to costs associated with delivery. Most cross-border consumers expect low-cost delivery as well as free returns.
Regarding online payment methods, around 85% of Australian online consumers prefer to pay with credit and debit cards.
E-commerce companies from the northern hemisphere should also consider counter-seasonality from both a marketing communication and product perspective.
Population: 24 million
Currency: Dollar (AUD)
GDP: USD 1.24 trillion
Internet Penetration: 85%
Delivery, Returns and Payment
Our Australian Key Market Solution allows you to send trackable parcels to residential and business addresses anywhere in Australia. From small packets to large parcels, we can reach 100% of the country’s physical addresses as well as post office boxes and parcel lockers.
For your customer’s convenience, we offer the option to include a signature confirmation upon receipt of the parcel. Alternatively, if preferred, parcels can be left in a safe location at the delivery address. For residential deliveries, if a signature is required and no one is home to sign for the parcel, a calling card will be left in your customer’s letterbox advising the nearby collection point where they can sign for and collect their parcel.
You can track the entire progress of your parcel online
Maximum parcel weight up to 22 kg
Maximum single length of 105 cm and a maximum cubic volume of 0.25 m3
Delivery time depends on which country the parcels are originating from. Once injected into the local Australian delivery network, parcels will normally be delivered within 1-3 days, for metropolitan areas, and within 3–6 days for regional and far rural areas
Signature upon delivery or
Post office box and postal parcel locker delivery
With our easy-to-use software or web tools, you can print shipping documents and create electronic advance notifications. You can also produce reports for monitoring and following up
Local return location for any undeliverable parcels. Return reporting
Make it easy for your customers to return parcels without having to pay. By providing your customer with a return shipping label and instructions, the returned item can be dropped at one of nearly 20,000 drop-off points. At our local return handling location, we provide tracking updates of received parcels as well as reports to help you manage your customers’ returns