Incident Bulletin 5th of March 2021

This week’s bulletin contains the latest information about Antigua and Barbuda, Canada, Croatia, Czech Republic, Indonesia, Italy, Jamaica, Lithuania & New Zealand. 

Antigua and Barbuda

Start date: 22 February 2021
End date: 8 March 2021

The designated operator of Antigua and Barbuda, the General Post Office, informs that it has been closed down for a period of 14 days with effect from 22 February 2021, owing to COVID exposure. 


Start date: 26 February 2021
End date: ongoing 

The designated operator of Canada, Canada Post, asks us to update on the current status of operations at its Toronto office of exchange, located in the Gateway East processing plant.

Following guidance by the regional health authority, Canada Post had temporarily closed one of three shifts at Gateway East in January to prevent further spread of the COVID-19 virus. Following a period of mandatory quarantine and voluntary on-site testing directed by local public health authorities, processing operations at Gateway East have now resumed the regular three-shift daily schedule.

While operations are progressing in terms of management of volumes, delays in the processing of mail items are still to be expected, as Canada Post continues with contingency plans to deal with higher than normal volumes.

Canada Post has been operating with safety protocols in place since the beginning of the pandemic in 2020, and will continue to follow public health officials’ expert guidance and recommendations. 



Start date: 16 March 2020
End date: 28 February 2021

The designated operator of Croatia, Croatian Post, would like to inform that the measures taken to limit the spread of COVID-19 have been lifted, as of 28 February 2021. 

Czech Republic

Start date: 2 November 2020
End date: ongoing

the designated operator of the Czech Republic, Česká pošta, would like to inform that, in response to a significant rise in the number of COVID-19 infections, the Czech Government has extended the state of emergency until at least 21 March 2021.

Česká pošta will continue to provide postal services in line with public health measures and other restrictions, but with a reduced workforce. The processing and delivery of all types of inbound and outbound mail (letter-post, parcel-post and EMS items) will continue to be affected, and Česká pošta is unable to guarantee compliance with the agreed standards.

The situation of force majeure previously notified is being extended until further notice, and the restrictions announced previously will continue to apply.

Indonesia – back to normal following earthquake and severe weather issues

Start date: 9 February 2021
End date: 2 March 2021 

The designated operator of Indonesia, Pos Indonesia, wishes to inform that the major road network is now back to normal following the heavy rainfall and flooding in many areas of the Central Java and West Java provinces and the earthquake on Sulawesi Island. Therefore, mail transportation and delivery has returned to normal. 


Start date: 3 March 2021
End date: 3 March 2021 

Since 10h00 3 March 2021 a power disruption in the whole area has halted operations at Office of Exchange in Milan Peschiera Borromeo, strongly impacting on all operations, including loading/unloading of vans, due to halt of mobile platforms and pallet trucks out of battery.

Based on local official information, the issue was fixed at 23h45 on the same day. 


Start date: 27 March 2020
End date: ongoing

The designated operator of Jamaica, Jamaica Post, wishes to inform that the Government of Jamaica has extended the national curfew until 22 March 2021.

Revised working shifts/hours will continue to apply across the entire postal network, affecting sorting operations, mail delivery and the dispatch of mail vans, as well as the timely provision of EDI messaging updates and responses to online customer inquiries.

The force majeure situation previously announced continues to apply, with an impact on quality of service for all types of mail, including inbound and outbound letter-post, parcel-post and EMS items.


Start date: 17 March 2020
End date: ongoing

The designated operator of Lithuania, Lietuvos paštas, informs that the Lithuanian Government has extended the full-country lockdown until 31 March 2021, in order to control the spread of the coronavirus.

While the lockdown is in place, postal services will continue to operate under certain restrictions, including a reduced workforce to minimize physical contacts between people. Items normally requiring the addressee’s signature upon delivery can be handed over without signature.

The processing and delivery of all types of inbound and outbound mail (letter-post, parcel-post and EMS items) will continue to be affected, and Lietuvos paštas is unable to guarantee compliance with the usual delivery standards. Therefore, the situation of force majeure will continue to apply. 

New Zealand

Start date: 15 February 2021
End date: ongoing

New Zealand Post informs that, as a result of the recent confirmed community outbreak of COVID-19 in Auckland, the New Zealand Government has moved the Auckland region to national COVID-19 Alert Level 3 from 6.00 local time on Sunday, 28 February 2021, provisionally for the next seven days. The rest of New Zealand has moved to COVID-19 Alert Level 2 for the same period.

A summary of New Zealand’s COVID-19 Alert Levels and their restrictions can be found at

Various protective measures (social distancing, extra cleaning) are being implemented to ensure the safety of both customers and staff. There are various additional measures in place for the Auckland region, the location of New Zealand Post’s inbound/outbound office of exchange, main courier and mail processing centres, and customer care centre.

Throughout New Zealand, contactless delivery and pick up processes apply, with delivery staff capturing the name of the receiving customer and stepping back from the door to remove the need for any physical contact.

New Zealand Post will continue domestic and international inbound/outbound operations, however it can no longer guarantee service delivery standards (such as delivery times and other quality parameters, transmission of scanning events, quality of service link to terminal dues) applicable to UPU products, notably letter-post, parcel-post and EMS items, and is invoking force majeure until further notice.

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