Incident bulletin 3rd January 2020

Incident bulletins are sent weekly with information about situations that affect postal distribution.

This week’s bulletin contains updates about: Sweden, Iceland, Italy, Switzerland, Slovakia, Portugal, Canada, Indonesia, Netherlands.



Sweden – Public Holiday

Start date: 6th January

Please be advised that Monday 6th Jan 2020 is a Public Holiday in Sweden therefore no deliveries will take place on that day.



Start date: 10th December 2019
End date: Ongoing

Icelandic Post has advised – access to the north and east of the country is still difficult due to heavy snow therefore delays may still occur until after the Christmas holidays.

Italy, Switzerland – Customs territory

Start date: 1st January 2020

The designated operators of Italy, Poste Italiane S.p.A., and of Switzerland, Swiss Post Ltd, ask us to inform other Union member countries and their designated operators that, as of 1 January 2020, the municipality of Campione d’Italia will be included in the European Union customs territory, as provided for by Council Directive (EU) 2019/475.

As of the same date, this territory will be excluded from the customs territory of Switzerland.

Based on the above, all postal items addressed to Campione d’Italia, as of 1 January 2020, shall be processed and delivered by the designated operator of Italy and therefore included in the regular dispatches addressed to the Italian international mail processing centres.

As of the same date, the only postcode admitted on items shall be 22061 Campione d’Italia, Italy. Consequently, the Swiss postcode 6911 shall no longer be applicable.

Postal items addressed to Campione d’Italia and bearing the Swiss postcode 6911, received by the designated operator of Switzerland, will be treated as missent items and forwarded to the designated operator of Italy for customs clearance, if applicable, and then processed and delivered in Campione d’Italia.

Poste Italiane S.p.A. and Swiss Post Ltd thank all Union member countries and their designated operators for their understanding.


Start date: 4th January
End date: 6th January

Slovenska Posta would like to inform, that as a consequence of the global postal IT systems maintenance from 4th to 6th January, to their new Data Centre in Banska Bystrica, postal operation at Slovenska Posta at all levels will be canceled, all sorting centers and postal offices will be closed.
Same on Sunday, which is non-working day and Monday – it’s a holiday in Slovakia.
As a consequence, all mail which arrives on Saturday 4th January will be processed at Office of Exchange on Tuesday 7th January.
EMS destinated to areas with Saturday delivery will be delayed by one day.

Slovenska Posta would like to apologize for any inconvenience this may cause.


Start date: 26th December 2019
End date: 28th December 2019

We have been informed that the Portway handler have been on strike December 26 to 28.
As a consequence, this situation may have a strong impact on Inbound and outbound quality of service.
Start date: 6th January
End date: Ongoing

Construction work to disrupt air traffic: On November 23, media sources reported that Lisbon Airport in Portugal will experience nightly closures starting January 6, 2020, due to the construction of two new rapid-exit taxiways. The airport will reportedly be closed between 11 pm to 6 am local time until the works are completed. Some airlines will reportedly have to alter routes, or have already had to cancel service, due to the closures. Additional flight disruptions should also be expected during the construction period.


Start date: 31st December 2019
End date: Ongoing

Fuel workers strike at Montreal airports: Swissport Canada fuel workers have been on strike at the Trudeau and Mirabel airports in Montreal since December 31. Swissport has so far managed to maintain fueling at both airports and no flight delays have yet occurred. However, flight delays and cancellations remain possible.


Start date: 31st December 2019
End date: Ongoing

Flooding causes disruption across Jakarta: it has been indicated on January 1 that flooding has led to road closures and a major power outage in Jakarta metropolitan area. Areas affected by heavy flooding on January 2 include Jalan Bendungan Hilir Raya (Jakarta Pusat), the Cawang Toll Road, Jalan Boulevard Barat Kelapa Gading (North Jakarta), KM 4-5 Kedoya Toll (West Jakarta), and Rosover Field flyover (Tebet, South Jakarta). Expect further disruptions on roads until the weather conditions improve.

Technical Problems


Start date: 18th December 2019
Expected end date: 6th – 12th January 2020

PostNL has had a malfunctioning of IPS on Wednesday the 18th of December.
During December 18th between 11 am and 6pm data of the Local database of IPS was not replicated to the National IPS database.
Due to this issue no tracking-events were sent towards other systems. So tracking data of this specific timeframe is not available for other countries at the moment.
PostNL are working on a solution to have the missing data available in IPS as soon as possible.
Their estimate is that it will be solved in the 2nd week of 2020.

PostNL apologizes for any inconvenience caused by this issue.

Incident Bulletin

Weekly updates on incidents and issues worldwide that could potentially affect your deliveries.

Get the Incident Bulletin straight to your inbox.