 |
“We wanted to consolidate our printing and distribution,
but there was no precedent. Direct Link helped us
to test our theory, and now we are rolling the program
out to six other countries.”
International credit card
companies mail out millions
of monthly statements.
Credit card statements
are time sensitive.
The timing of the receipt
of the statement impacts
the speed of cash
collection. Speed, quality
of service, and secure
delivery are of the utmost
importance to finance
companies. Direct Link
serves such a company,
providing a simple and
verifiable process that
satisfies purchasing and
the financial controller.
|
 |
Our client wants to leverage printing
costs by centralizing printing to a
few key global hubs. Consolidated
monthly print runs for the region tally
in the millions of statements, spread
out over several print cycles. Direct
Link proposed a system, which
encompassed local and international
logistics, and simple tracking and
reporting that helped the client to
sort through the complexities of
multi-domestic distribution from Asia.
By outsourcing to Direct Link,
the client can focus on their core
business and strengths of processing
transactional data, monthly billing
and marketing. Direct Link handles
all the logistics and distribution,
which would otherwise require
the client’s full-time management
attention.
|
CHOOSING THE
RIGHT ALTERNATIVE
The potential savings through print
consolidation were apparent to the client. The business problem
was how to retain the print savings through a cost effective
distribution system. A request for proposal was presented
to Direct Link. We tailor made a solution to fit the client’s
requirements, including customized on demand reporting systems,
monthly reports, and billing services to meet their requirements
and reduce their costs. Since this was a new project, and
a new experience for the client and the selected printer,
Direct Link agreed to a trial period for one specific country.
Through the initial trial, we were able to work with the client
and the printer to improve internal and external systems.
THE BEGINNINGS OF A THREE WAY
PARTNERSHIP
Direct Link works directly with the
finance company’s printer on logistics solutions. All parties
see the success of a transparent and flexible solution. We
learned about each others’ business, and shared suggestions.
Openness and the spirit of continuous improvement are shared
corporate values between the client, the printer, and Direct
Link.
SERVICE BENEFITS THAT CREATE
ADVANTAGE
High quality service and tight delivery
targets were our challenge. We proposed a solution that met
the clients delivery needs, and more. Through our solution,
the client enjoys a localized look and feel, plus the advantage
of a return address in the country of destination. This speeds
up database updating, and ultimately helps to resolve collection
issues faster.
LEVERAGE OUR RELATIONSHIPS
IN THE POSTAL WORLD
Our excellent working relationship
with receiving postal authorities also means that the client
enjoys quick response and problem solving whenever any problems
might arise.
A SUCCESSFUL TRIAL
LEADS TO NEW OPPORTUNITIES
With a successful trial completed,
we are working with the client on
expanding to other SE Asian markets.
This has been a learning experience
for a significant player in the credit
card industry. Our contract has been
extended, and we are working on
new alternative solutions for six other
Asian markets.
|
